Fernie Lodging Company (the Company) has been creating unforgettable memories since 1990. We manage the largest selection of privately owned accommodation at Fernie Alpine Resort, as well as townhomes and executive residences throughout the Elk Valley and surrounding areas. Please read the following terms and conditions to ensure you are fully aware of your rights and responsibilities.
I. Rates & Occupancy
i. All rates quoted are per night, per suite in Canadian dollars, and are subject to tax. Rates and taxes are subject to change without notice. In the event of any rate discrepancies, the Company’s published rate sheet will be considered accurate. Maximum occupancy is set by the company, varies by unit and is strictly enforced. Violation of occupancy policy may result in eviction with no refund for the unused portion of the stay or extra charges.
II. Minimum Nights
i. Minimum night stays may be required as set by the Company from time-to-time.
III. Rental Age Requirement
i. Registered occupants must be a minimum of 21 years of age for all Timberline Lodge, Bear Paw Lodge and Snow Creek Lodge suites. For Polar Peak Lodges, Thunder Ridge Chalets, Snow Creek Cabins, Pinnacle Ridge Chalets & Executive Homes, registered occupants must be a minimum of 25 years of age. At check-in, the registered occupant will be required to provide photo ID.
i. 30% deposit is required at time of booking. Final payment (remaining 70%) is due 14 days prior to arrival*.
ii. Reservations made within 14 days of arrival must be paid in full immediately
iii. Payments may be made by e-transfer or credit card (VISA, MASTERCARD, AMEX). For e-transfers the payment details must include the Fernie Lodging Company reservation number(s).
*Reservations arriving during BLACKOUT periods (12/23/2016-01/01/2017 & 02/17/2017-02/20/2017) will have their final payment due 30 days prior to arrival.
V. Reservation Fee
i. A one-time fee of $15.00 + taxes per suite will be charged at the time of booking and applied to the first night of each reservation
i. All bookings will be confirmed with a reservation number, once a deposit has been received. The confirmation email, including reservation number, deposit and final payment details is required for reservation confirmation.
ii. It is the responsibility of the guest to ensure the reservation details (including but not limited to, arrival and departure dates, special offers, specified property) contained within the confirmation received from the Company are accurate.
VII. Changing or Cancelling a Reservation
i. All changes to a reservation must be requested in writing a minimum of 14 days* prior to arrival, and will be subject to the following fees:
ii. Changes made to a reservation where the arrival date remains within the same booking season will be charged a $50 + tax fee per suite.
iii. Changes made to a reservation where the arrival date falls outside the original booking season will be charged a $50 + tax fee per suite in addition to any extra nightly charges where rates are higher. Where the new booking season has lower nightly rates, there will be no $50 charge however there will also be no refunds.
iv. Reservations cancelled by the guest will be charged a $250 + tax fee per suite where a minimum of 14 days* notice prior to arrival is given. Within 14 days* of arrival all monies will be forfeited.
v. Rates and specials are not transferable. In the case of a reduction in nights, early departure or a change in season, there will be no refunds for unused portions of a reservation.
vi. The Company will confirm cancellations with a cancellation number. Guests will be liable for full payment for reservations that do not have an associated cancellation number.
vii. In the case of a no-show, there will be no refunds.
viii. Confirmation of any changes will be sent by email unless otherwise requested.
ix. Where a booking is made more than 14 days* out from arrival, a 48 hour courtesy window will be extended where the guest may cancel the booking (within 48 hours of making it) with no penalty. All monies will be refunded.
*30 days for reservations arriving during BLACKOUT periods (12/23/2016-01/01/2017 & 02/17/2017-02/20/2017).
VIII. Guest Arrival, Departure & Credit Card Pre-Authorization
i. Upon arrival, guests may be required to provide a credit card for pre-authorization, up to $1000 CAD.
ii. Regular Office hours are :
9am – 5pm Monday – Friday and 9am – 2pm Saturday & Sunday during Spring, Summer & Fall
7am – 11pm Monday – Sunday during Winter months
iii. Check-in is from 4pm. Check-out is at 10am.
iv. There are no Guest Services available outside of office hours, only emergency assistance.
v. Where possible, the guest is to provide an estimated arrival time.
vi. Guests agree to maintain the property in the same condition it was received upon arrival. Guests are liable for any damages or loss to the premises and the furnishings, equipment and household items that occur during the guest’s occupancy. The registered occupant provides authority to the Company to make charges against the pre-authorization provided by the registered occupant, and is responsible for all damages (on a first and third party basis, for repair, remediation or replacement; and if damages are not repairable in whole or in part, for a charge for financial damages per se) and incidental charges including, but not limited to, lost keys, damages and additional cleaning, during their stay. All costs will be assessed within 45 days of departure.
IX. Quiet Time & Consideration of Others
i. Quiet time is from 11pm – 7am.
ii. The Company reserves the right to fine or evict at their discretion, with no refund, on the basis of violation of rental policies including, but not limited to, excessive noise and inappropriate or illegal behavior.
X. Release of Liability
i. The Company will not refund and is not liable for any claims, losses, damages, costs, expenses, delays or loss of enjoyment, of any nature to guests resulting from events beyond the Company’s control. Examples include, but are not limited to, weather conditions, snow conditions, lift closures, road closures and flight delays. Travel insurance is highly recommended.
ii. The Company cannot guarantee the operation of common facilities including but not limited to, heat, A/C, plumbing, appliances, wireless or wired internet, cable television, fireplaces, pools, hot tubs, elevators or like equipment or amenities. No refunds or discounts will be made upon their failure however every effort will be made to make repairs as soon as possible.
iii. It is the responsibility of the guest to report, upon check-in any missing items, problems or concerns with a suite to the Company immediately.
i. Certain properties are designated dog-friendly. A request must be made at the time of booking and is subject to availability.
ii. A $40+tax fee per dog will be applied to cover extra cleaning.
iii. Dogs must be kept on a leash at all times when outside the reserved property and are not permitted in common areas including but not limited to pools, hot tubs and fitness areas.
iv. Additional charges may apply for additional services required as a result of accidents, damages to property (replacement or repair cost) or noise complaints (including reimbursement required as a result of inconveniencing other guests) due to dogs.
v. The Company does not guarantee properties are non-allergenic.
vi. Dogs found in non-designated “dog friendly” properties or areas will result in a fine and possible eviction.
i. All properties, balconies and common areas are non-smoking. Smoking is also prohibited within 3 meters of all entrances and exits as per British Columbia Tobacco Control Act Regulations.
ii. Violation of Clause 14.1 will result in fines starting at $250 + tax being levied, and/or possible eviction.
i. All suites, townhouses, downtown homes and resort homes are self-contained and include fully equipped kitchens stocked a start-up supply of single serve salt and pepper, sugar, tea, coffee & filters. The Company will provide a limited amount of liquid dish soap, dishwasher soap, dish cloths and dish towels in all kitchens.
ii. Daily or weekly housekeeping is not provided in any properties, however housekeeping services may performed for an additional cost. Requests can be made during check-in and times and dates will be based on availability.
1.800.667.9911 // 1.250.423.6878