Jobs

Suite Care / Maintenance

Job Description:

To deliver a superior guest experience through suite care and ensure that all properties associated with Fernie Lodging Company are cared for and maintained at a standard that fulfills the obligation to Owners, the rental management agreement and strata management contracts.
 
Areas of Responsibility:
  • All FLC property and properties within the rental program
  • Guest and Owner maintenance requests
  • Hiring and co-ordinating Trades contractors for maintenance and repairs
  • Property inspections and inventories
  • Housekeeping inventory
  • Security
  • Garbage & recycling collection and sorting
  • Liaise with Owner Relations Manager on property repairs and renovation co-ordination
Duties:
  • Execute the vehicle maintenance & cleaning schedule
  • Inventory and restock housekeeping rooms
  • Attend regular meetings and remain in constant contact with all departments for updates and progress reports
  • Maintain and modify checklists for maintenance procedure for individual properties
  • Use RDP for maintenance/work order reports and for communication between all departments
  • Receive calls and concerns regarding the property from Owners and Guests, and tomanage te resolution of problems representing the interests of the Owners, Guests and Fernie Lodging Company.
  • Respond to emergency calls and maintenance requests. This task will require on-call duties over and above regular working hours.
  • Ensure that all negligent damage is reported, recorded and photographed
  • Ensure all damages caused to property associated with FLC are repaired in a timely fashion at a reasonable cost.
  • Inspect properties for guest arrival, general maintenance and deep clean maintenance requirements
  • Create work orders and provide instruction for trades
  • Help train additional maintenance staff, and when required, the night audit/security staff
  • Liaise with other employees to resolve concerns of owners and guest
  • Maintain a regular maintenance schedule (daily, weekly, monthly) for all rental properties
  • Manage laundry machines
Qualifications:
  • Strong written and oral communication skills
  • Strong computer skills including Microsoft Outlook, Word & Excel
  • Problem resolution abilities, a sense of urgency and above average attention to detail skills
  • General maintenance repair skills
  • Understanding of property and rental management would be an asset
  • Must be able to work independently and on a flexible weekly schedule
  • Must be available for emergency situations
 

 

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