Guest Services

Hospitality as Big as the Mountain

Every member of our team at Fernie Lodging Company wants to anticipate — and exceed — our guest's expectations of their visits.

Our Front Desks are staffed from 7am-11pm, 7 days a week from December through April. Summer hours are 9 am - 5 pm. You will always find a Duty Manager in the event of an emergency.

Your Vacation Begins the Moment You Arrive

Contact us before your arrival and we'll assist in arranging your activities so your vacation starts the moment you arrive. We're experts on the ski area, restaurants and shopping, area attractions, driving directions, rentals, weather and any activity you can imagine.

Just ask - we're happy to help.

Set aside time to enjoy our spa, fitness rooms, outdoor heated pools, hot tubs and barbecues.

King Fir Spa features treatments from massage (relaxation, sports, hot and cold stone) and thalassotherapy wraps to facials, foot and leg therapy, and reflexology. King Fir Spa at Timberline Lodges is perfect after a hard day on the slopes.

Highchairs and playpens are available to rent, which will make travelling with children easier.

During or after your stay, please complete a comment card — we are always striving to improve services for our guests and recognize outstanding employees.

We're here to make sure you relax, play and energize in beautiful Fernie, British Columbia — let us know if there's anything we can do to make your stay more enjoyable.