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Reservations & Guest Service Manager (Maternity Leave Coverage – 12 months from May 2022 – June 2023)
Company: Fernie Lodging Company
Location: Fernie Alpine Resort, BC
Job Status: Full Time – Year-Round (12 months maternity leave coverage)
The Reservations and Guest Service Manager role is critical to ensuring a smooth guest experience from the time they book their stay, all the way through to when they check-out. The ideal candidate will have a strong background in the accommodation industry – with the ability to manage all aspects of the reservations department, foster relationships with our wholesale and travel agent network, and ensure the highest level of customer service to our in-house guests and property owners. This is a year-round 12-month position and preference will be given to permanent residents. Opportunity to extend will be offered to right candidate.
Managing the daily operation of the Reservations department including answering phone/email inquiries, providing lodging options/quotes, inputting reservations, taking payment and providing confirmations
Managing the daily operation of the Guest Service department including check-ins, check-outs, inquiries, guest issues, recommendations, etc. – all while providing exceptional levels of customer service
Facilitating and confirming reservations from our network of wholesalers, travel agents, and online channel partners, as well as building relationships with these key stakeholders
Inputting accurate and complete information into our booking system, ensuring all details are verified and confirmed