Guest Directory – Timberline Lodges

Office Hours
Fernie Lodging Company’s Guest Services team operate from the King Fir Lodge in Timberline Lodges area every day from 9am to 5pm. During the winter ski season, our guest services team will be happy to help from 9am to 7pm. Outside of winter, our office hours are 9am to 5pm daily. Please note that these hours of operation are subject to change and do vary according to occupancy rates.

You can reach the Guest Services team by calling 250-423-6878, dial “0” when prompt. We are happy to help with dining suggestions, booking local activities or other recommendations for things to do in the nearby area. There are also brochures, maps, tourist guides and magazines located in the lobby of King Fir Lodge for your reference.

Check-in / Check-out Procedures
Check-in time is from 5pm for all properties.

We are using Contactless check-in

For your check-in, complete our Self Check-In link that will be sent to you the night prior to the date of your arrival. Once you have completed the self check-in process, check-in information will be sent to you on the morning of your arrival. You will provide with instructions where to collect and access your keys from a secure lock box within the King Fir Building of the Timberline Lodge Complex.

Snow Creek Lodge guests will also collect keys from King Fir Building. With the check-in process, a damage deposit of $300 will be taken to the credit card provided.

If you need assistance to complete the self check-in please call our main office on 250-423-6878 during office hours, 9am to 5pm.

If you are having problems retrieving your keys or locating your unit after office hours, please call 250-423-6878 and press 0 when prompted to reach our after hour emergency line.

Check-out time is 10am for all properties. Please be timely to allow us to prepare for our next incoming guests. Late check-outs may incur an additional half a night’s rental rate. A self check-out link will be send to you the day before your departure date. Please complete the check-out process when you are ready to leave the property. Keys can be left in the property. Prior to your departure all garbage must be removed, doors/windows closed, dirty dishes placed in the dishwasher and turned on. Please also check you have all of your belongings.

After Hours Emergency Contact

Should you need to reach the Guest Services team after hours (in the case of an emergency only) please phone 250-423-6878 and press 0 when prompted. Please only use this number if the matter is urgent, otherwise we will be happy to help you first thing in the morning when we re-open.

Lost Property
Missing anything? Please check with the Guest Services team to see if it has been turned in to our lost property. We are able to mail you items left behind once you have departed, however postage charges will apply. Any unclaimed lost property will be donated to local charity after a period of one month.

Additional Cleaning
Please be respectful of the vacation property you are renting. Should housekeeping have to spend extra time cleaning your property above and beyond a normal departure clean, you will be charged an additional cleaning fee. It is a requirement that you take all garbage with you and load/start the dishwasher prior to your departure. Failure to do this will result in an additional charge of $45 plus tax.

Damages
All of our rental properties are thoroughly inspected prior to your arrival. Should you notice any damage to the property or missing items upon check-in, please notify Guest Services immediately so we can rectify it for you. If upon inspection of the property after your departure we find damage to the property or missing items, we reserve the right to charge your credit card on file. Accidents do happen! Please notify us immediately if something does get broken or damaged.

Furniture
Please do not move furniture within your rental property. This is to avoid damage to the furniture, walls, floor, etc.

Lost Keys
Any lost or damaged metal keys will be charged at $25 plus tax to the credit card on file.

Maximum Occupancy
All guests are made aware of the maximum occupancy for each rental property at the time of booking. For your own safety, please do not exceed the maximum number of guests for your property. There are strict regulations around this and we reserve the right to evict with no refund if you are found to exceed the maximum occupancy of your rental property.

Quiet Time
To ensure everyone has a quality night’s sleep we enforce quiet time between 11pm and 7am. Please respect your neighbors. If it becomes necessary for Fernie Lodging Company personnel to contact you due to continued disregard for quiet time, we reserve the right to evict you from your accommodations with no refund. We will also not hesitate in contacting the police to assist if necessary.

Smoking
All our properties, including private houses are designated non-smoking. This includes private balconies, decks or patios, as well as the pool area. Please enjoy your break in the outside carpark at least 3 meters from the main entrance or any building. Please also be respectful of the environment and dispose of your cigarette butts in the garbage bin. There will be a charge of $500 applied to the credit card on file if there is any trace of smoking found in your rental property or if cigarette butts are found on the deck/around the property.

Barbecues
There are two common barbecues for each of the six lodges in the Timberline Lodges complex. They are generally located beside the front entrance to each lodge, with the exception of King Fir Lodge and Juniper Lodge. The barbecues at King Fir Lodge are located outside the side door on level 2 that leads to the lower carpark across from Balsam Lodge. The barbecues in Juniper Lodge are located behind the building by the hot tub area. In consideration of other users, please be sure to clean the grill with the wire brush provided when you are finished. All garbage should also be disposed of.

Consumables
Your property has been stocked with limited amounts of consumable items such as coffee, tea, sugar, sweeteners, salt, pepper, dishwasher tablets, tissues and spare toilet paper. This is to get you started during your vacation. Should you require additional quantities of these items during your stay, Guest Services will be happy to provide more at an additional charge. Please contact us for prices.

Fireplace
Each suite in Timberline Lodges has its own fireplace. Please do not change any settings on the fireplace, or turn off the pilot light. Most fireplaces require a simple flick of the labelled wall switch to light them, or are operated by a remote control. Please contact Guest Services if you require assistance lighting your fireplace.

Garbage / Recycling
There are two garbage and recycling areas located in the Timberline Lodges complex. The first is directly across from the entrance to Pine Lodge in the upper carpark. The second is located immediately behind King Fir Lodge in the lower carpark. Each area has a dumpster for general garbage, a dumpster for recycling and a dumpster for glass. Please ensure you have disposed of all your garbage in these areas prior to departure. Please do not leave garbage on the patio, deck or balcony as this will attract local wildlife.

Housekeeping
As we are a vacation rental property and not a hotel, there is no daily housekeeping service offered during your stay. Your property will be thoroughly cleaned and inspected prior to your arrival and again after your departure. However, should you want additional cleaning services or fresh linens during your stay, please enquire with the Guest Services team. Additional charges will apply for any extra housekeeping services and these need to be arranged well ahead of time.

Ice
Timberline Lodges does not have an ice machine, however there are ice trays located in the freezer in your suite. Bags of ice can also be purchased from the Mountain Pantry convenience store at Fernie Alpine Resort, or at various locations in town.

Internet
Free high-speed Wi-Fi is available in each suite at Timberline Lodges. The network ID and password can be found on the magnet on the side of your fridge. Alternatively, this information will also be on a white sticker on top of the modem router. The modem is typically located under the TV in the living room.

Laundry
Guest laundry facilities are located on the basement level of Pine, Spruce, Aspen and King Fir Lodges. The washers and dryers are coin operated, and accept $1 coins. If you need to make change or purchase laundry detergent, you can do so at the front desk in King Fir Lodge. The code to open the door to the guest laundry in these buildings is 4559. Suites in Balsam and Juniper Lodges have their own washer and dryer in the suite.

Parking
Parking is available in both the upper and lower carparks at Timberline Lodges. Please park where there is space available, but be sure to not park in loading zones or in areas designated as ‘No Parking’ – your vehicle may be towed if you obstruct these areas. There is overflow parking on the east side of Pine Lodge and any RVs or trailers must be parked in this area.

Ski Lockers / Bike Storage
Please do not store your skis, snowboards or bikes in your suite or on the balconies. During winter, ski lockers and keys are provided for your convenience in the basement level of each lodge. Mountain bikes can be chained in the bike room in Juniper Lodge during the summer – please see Guest Services for access to this room.

Snow Report / Weather Conditions
This information is available on Fernie Alpine Resort’s website at www.skifernie.com

Soft Drinks / Snacks
There is a vending machine for drinks located on level two of King Fir Lodge, and a vending machine for snacks is on level 3 of King Fir Lodge by the front desk.

Television
Each suite is equipped with basic cable television through Shaw. As such, please use the Shaw remote control to view the guide, change channels and adjust volume.

Pushing the power button on the Shaw remote will turn on both the TV and the cable box. Sometimes these become out of sync. In this instance, turn the cable box on and manually push the power button on the TV to get them back in sync. The TV needs to be set to channel 3 to view cable channels.

To watch a DVD, select the appropriate input or source channel on the TV. When you have finished, please put the TV back on channel 3.

If you have tried the above tips and are still having trouble operating the cable television or DVD plyer, please contact Guest Services for additional troubleshooting assistance.

After Hours Emergency
To contact a member of our Guest Services team after hours, please dial “0” from the phone in your suite or phone 250-423-6878 and dial “0” when prompt. Please only use this extension if the matter is urgent, otherwise we will be happy to help you first thing in the morning when we re-open.

Front Desk / Office
To contact the front desk or the Fernie Lodging Company office, please dial ‘0’ from your suite phone.

Local Calls
You can make free local calls directly from your suite. For an outside line, please dial ‘9’ and then the phone number. In Fernie most local calls begin with the area code 250.

Incoming Calls
The main phone number for Timberline Lodges is 250-423-6878.

Your calling party will hear a voicemail greeting. During that greeting they will be prompted to dial ‘1’ and then your suite or cabin number to be connected to you.

Please note that Fernie Lodging Company will never give out your suite number to anyone over the phone for security reasons. If you would like to be contacted, you will have to let the calling party know your suite number yourself.

Long Distance Calling
The phone in your suite or cabin will not allow you to dial long distance or international numbers. Should you wish to place such calls, we recommend purchasing a long distance or international calling card from a grocery/convenience store.

Suite To Suite Calling
To contact a guest in another suite at Timberline Lodges, please dial ‘1’ and then the suite number. For example, if you wish to reach suite 431 in King Fir Lodge, dial 1 + 431.

Voicemail / Messages
The phone in your suite is not setup with voicemail. Guest Services will be happy to take messages for you on your behalf when you are out.

Important Phone Numbers

Police…..911
Fire…..911
Ambulance……911
Fernie District Hospital…..250-423-4453

Fernie Lodging Company Office…..250-423-6878
Fernie Lodging Company Reservations…..1-800-667-9911
King Fir Spa & Wellness…..250-423-8215
Snow Creek Lodge & Cabins…..250-423-7669

Fernie Alpine Resort – Guest Services…..250-423-2345
Fernie Alpine Resort – Lift Tickets……250-423-2402
Fernie Alpine Resort – Rentals…..250-423-2409
Fernie Alpine Resort – Ski School…..250-423-2408

Mountain Pantry (Convenience Store)…..250-423-2431
Ann’s Independent Grocer (Supermarket)…..250-423-7387
Save On Foods (Supermarket)…..250-423-6407

Kootenay Taxi…..250-423-4408
Mountain High Shuttle & Charters…..250-423-5008
Practicar (Vehicle Rentals)…..250-423-6030

Fernie Tourist Information Centre…..250-423-2037
Fernie Museum…..250-423-7016
Fernie Aquatic Centre…..250-423-4466
Fernie Golf Course…..250-423-7773
Fernie Vogue Theatre (Cinema)…..250-423-7111
Fernie Arts Station (Art Gallery & Dining)…..250-423-4842
Island Lake Lodge (Cat Skiing, Hiking & Dining)…..250-423-3700
Fernie Wilderness Adventures (Cat Skiing)…..250-423-6704
Canyon Raft (Whitewater Rafting & River Floats)…..250-423-7226
Mountain High (Whitewater Rafting & River Floats)…..250-423-5008
Elk River Guide Company (Fly Fishing)…..250-423-7239
Wild Nature Tours by Wildsight…..250-423-3322

Hours of Operation
The outdoor heated pool and hot tub at King Fir Lodge is open from 10am to 9pm daily during winter months. Outside winter months, King Fir Lodge pool and hot tub will vary, contact our Gest Services team for current hours. Entry to the pool area is via the washrooms on level two of King Fir Lodge. You will need a 4-digit key code to gain access which should have been given to you at check-in.

There are also five other common hot tubs around the Timberline Lodges complex. These hot tubs are also open from 10am to 10pm daily. The key code to access the hot tub in Aspen Lodge and the hot tub washrooms at Juniper Lodge is 4559. Please note that you will have to lift a magnetic latch on top of the gate to enter most of the hot tub areas.

As the pools and hot tubs are heated, there will usually be a cover over the surface of the water to save energy. You can carefully remove these before use and we ask that you return the cover over the water once you are done. Please note, at times the pool or hot tubs may be closed temporarily for scheduled or unscheduled maintenance.

Rules / Safety
Please observe all our guidelines for safe pool and hot tub use. We encourage you to shower in the washrooms leading out to the pool area prior to using these facilities. Do not bring glass or alcoholic beverages into the pool area under any circumstances. Running and diving into the pool are prohibited. Please ensure your children are always supervised and observe the time limits for being in the hot tub. You use these facilities at your own risk – Fernie Lodging Company will not be held liable for any accidents or injuries sustained.

Temperature
The pool at King Fir Lodge is heated year-round. The exact temperature of the water will vary slightly depending on the outside temperature, but is generally in the range of 23°C to 27°C (73°F to 80°F). The temperature of the hot tubs is usually 37°C to 40°C (91°F to 104°F).

Towels
Each suite is stocked with two towels per person – a colored or striped one for pool or hot tub use, and a white towel for bathing. There are no pool towels available in the pool area so please bring your pool towel with you.

There is so much to do in Fernie and the surrounding areas – from extreme outdoor adventures to relaxing indoor activities and everything in between! Our Guest Services Staff will be more than happy to help guide you through all the amazing sights and experiences in this mountain paradise.

We strongly recommend visiting the following websites to get a better idea of all that Fernie has to offer…

FERNIE ALPINE RESORT
www.skifernie.com / Ph: 250 423 4655

• • Winter activities – lift tickets, ski/snowboard hire, lessons, guided tours, children’s activities, etc.

• • Summer activities – sightseeing chairlift rides, lift tickets, mountain bike hire, aerial park, zip line, etc.

TOURISM FERNIE
www.tourismfernie.com / Ph: 250 423 2037

• • Your number one resource for activities and attractions in the Fernie area

FERNIE CHAMBER OF COMMERCE
www.ferniechamber.com / Ph: 250 423 6868

• • A fantastic resource for locating businesses in Fernie including restaurants, shopping and night life

CITY OF FERNIE
www.fernie.ca

• Information about the city’s services, parks and facilities including the Aquatic Centre and Fernie Memorial Arena

Summer Only*

Lake Kookanusa *
Campsite & marina boast beautiful sandy beaches, a boat launch & convenience store.

• • Park open daily

• • Approx 30 min drive west on #3 highway, take Kikomun Creek turn off of the Hwy

Kikomun Creek (Surveyor’s Lake) *
Great beach & campsite, perfect for paddling a canoe, swimming or enjoying a picnic

• • Park open daily

• • Approx 30 min drive west on #3 highway, take Kikomun Creek turn off of the Hwy.

Lussier Hot Springs
Hot Springs flow out of the mountainside into a series of beautiful green pools at the edge of the icy Lussier River.

• • Undeveloped and a real treat to visit

• • Park is always open and Rangers make regular patrols. A change room/toilet is located at the parking lot. No liquor, dogs or garbage are permitted at the springs, and bathers must wear bathing suits.

• • Approx 90 min drive west on #3 highway, take Whiteswan Lake turn-off of the Hwy into Whiteswan Provincial Park.

Josephine Falls (Elkford) *
Elkford, “The Wilderness Capital of BC”. View the breathtaking Josephine Falls as they cascade 25 meters down a steep canyon carved by the Fording River. Josephine Falls is the destination of Elkford’s most popular trail, a moderate hike. Follow the “Forests, Falls and Lakes” trail to Josephine Falls then continue to one of the two alpine lakes on the circuit – Lost Lake and Lily Lake before returning.

• • Approx 45 min drive. From Sparwood, take Highway 43 north to Elkford. At the 4 way stop turn right and drive the paved Greenhills Mine Road for 5.1 KM until you see a Forest, Falls and Lakes trails–this is your trailhead.

• • For more info call (250) 865-2241

Kootenay Trout Hatchery
An extensive interpretive area that includes aquariums, educational models, and displays. You can watch the turtles, fish and water insects in the outdoor turtle pond, or relax on the beautifully groomed hatchery grounds.

• • Approx 45 min drive. 32 km southeast of Cranbrook on Highway #3, 6 km north on the Wardner/Fort Steele Road

• • Open daily 8am-4pm. Free Admission

• • For more info call (250) 429-3214

Historic Fort Steele
A turn-of-the-century pioneer boomtown that provides a glimpse into life on the frontier. Kids will love the old-fashioned candy shop and the animals, adults can peruse the dozens of exhibit buildings, and anyone can try their luck at gold panning.

• • Approx 1 hr drive. Just 16 km. (10 miles) northeast of Cranbrook, B.C., on Hwy 93/95.

Museum of Rail Travel
The Canadian Museum of Rail Travel is dedicated to the collection, restoration, and conservation of several train sets of different eras. Take tours and see audio-visual presentations.

• • Approx 1 hr drive. Right in Cranbrook on Hwy 3 next to the Prestige Inn.

• • For more info call (250) 489-3918

Casino of the Rockies
On the Banks of the St. Mary River at the St. Eugene Mission Resort in Cranbrook. Try your luck at the slots, blackjack, roulette, or poker tables. Fully licensed restaurant & lounge.

• • Approx 70 min drive. Take hwy 93/95 to Cranbrook, then take 95A towards Kimberly and follow signs to St. Eugene’s Mission Resort.

Bavarian Town of Kimberly
Visit this quaint little Bavarian themed town in the heart of the Rockies. Plenty of great shops, and European restaurants make the trip well worth the trip.

• • Approx 90 min drive. Take hwy 93/95 to Cranbrook and then take 95A to Kimberly.

• • For more info call (250) 427-3666

Kicking Horse Grizzly Bear Refuge
A research, education, and conservation center at Kicking Horse Mountain Resort. Dedicated to becoming a world leader in preserving both wildlife and flora at risk. The Refuge offers leading-edge interpretative programs that make learning about nature fun and fascinating. While you’re there, visit the gourmet Eagle’s Eye Restaurant. Nestled 7,700 feet high, in the cradle of three mountain ranges at the top of the gondola.

• • Visit www.kickinghorseresort.com for Tours & Rates, or call: 250-439-5424

Waterton National Park (Cdn)
Part of the International Peace Park that joins with Glacier National Park in Montana. Fun for the whole family with walking/hiking, trails, ferry trips and plenty of other great outdoor adventures. Visit the town of Waterton and stroll the nice little shops and great eateries. The park is a haven for all sorts of Canadian Rockies wildlife.

• • Approx 2 hr drive. Follow Hwy 93 East to Pincher Creek and then South on Hwy 6 into the Park.

• • Entry Fees apply for all National Parks

Glacier National Park (USA)
Part of the International Peace Park that joins with Waterton National Park in Alberta. The park encompasses approx 1.4 million acres of wilderness and some of the most beautiful mountain scenery in the west. A combination of spectacular scenery, diverse flora and fauna, and relative isolation from major population centers have combined to make Glacier National Park the center of one of the largest and most intact ecosystems in North America. The whole family can enjoy the camping, hiking, biking, and boating. Great cross-country ski trails in the winter.

• • Approx 2.2 hr drive. Follow Hwy 93 East to Pincher Creek and then South on Hwy 6 into the Park. Follow the signs

• • Entry Fees apply for all National Parks

Going-to-the-Sun Road (USA) *
This 2-lane highway splits the northern and southern halves of Glacier National Park and crosses the Continental Divide at Logan Pass. Keep your eyes open for wildflowers and animals from this glacier habitat.

• • Approx 2 hr drive (52 miles) from St. Mary to Apgar road open from early June to mid-October.

• • Entry Fees apply for all National Parks

Whitefish, MT (USA)
Filled with galleries, gear shops, and gift stores. Country cafes mingle with gourmet restaurants. In the summer, you can also enjoy the surrounding mountain sun on the trails or one of the area golf courses. In winter, hit the slopes at Big Mountain.

• • Approx 2 hr drive. Take Hwy #3 west to Elko then turn left on Hwy 93 south to US border crossing at Roosville. Follow US 93 south to Whitefish.

Kalispell, MT (USA)
Still very close to Glacier National Park, the largest city in the Flathead Valley. Lots of shopping and numerous restaurants to choose from.

• • Approx 2.5 hr drive. Take Hwy #3 west to Elko then turn left on Hwy 93 south to US border crossing at Roosville. Follow US 93 south to Kalispell.

Silver Springs (Elko) *
Located by Elko, 20 minutes from Fernie. These three lakes are popular with the locals. There is a short hike required to get into the first lake where people sunbathe on large rocks and jump off of cliffs.

• • Take Hwy west to Elko. Cross the bridge and take your 1st left. Travel Main St. and take a left at Alexander Ave, then a left at the 1st gravel road (River Rd.) down across the Elk River Bridge. Drive 3.3km along this dirt road. The pull-off will be between the 5km and 6km yellow markers. There will be a road to the right, enter and park there. Find a steep trail to the left and hike for approx 10 mins; you will know you are there when you see the lake and the cliffs.

Mine Tours
The Elk Valley is one of the richest coal depositories in the world. Learn about the geology, history, and operations of present-day mines through a guided tour.

• • Sparwood call 1-877-485-8185.

• • Elkford call (250) 865-4614

Frank Slide
Interpretive center highlights the rich history of the Crowsnest Pass. Displays throughout the center feature the 1903 Frank Slide (rock avalanche), the CP Railway, early settlement, and early coal mining. View slide shows and video presentations several times a day. Pathways around the center provide spectacular views of the Frank Slide damage and surrounding areas.

• • Hours vary depending on the time of year, but are generally 10am to 5pm.

• • Approximately a 60-minute drive – follow Highway 3 east to the Crowsnest Pass. The signage is clear from the highway.

• For more information, call (403) 562-7388

Providing Outstanding Accommodations Since 1989

Fernie Lodging Company manages a wide selection of properties, predominantly on-mountain at Fernie Alpine Resort, including Timberline Lodges, Polar Peak Lodges, Snow Creek Lodge and Cabins, Bear Paw Lodges, Thunder Ridge Chalets and several Resort Homes.

Timberline Lodges was established in 1989 with the construction of Pine Lodge, which was soon followed by the construction of Spruce Lodge in 1990. Aspen Lodge was completed in the summer of 1998, the fourth building, King Fir Lodge, was completed in 2002 and as well as housing 16 suites, also includes a meeting room, a heated outdoor pool and hot tub, King Fir Spa & Wellness, administration and call center offices. A fifth building, Balsam Lodge, was completed in 2004, and the sixth addition, Juniper Lodge, was completed in 2008. Timberline Lodges offers a total of 168 suites, and among these buildings there are 6 hot tubs, a games room, a fitness room and ski lockers.

The building of Polar Peak Lodges commenced in 1997. They are nestled in the cedars, under the tunnel or across the road from the Timber Bowl Express quad chairlift. Polar Peak offers privacy, spacious floor plans, and ski to your door access. In 2008/09, the 7th phase of Polar Peak Lodges was completed. Future phases coming soon!

Snow Creek Lodge, one of our Signature Properties, was constructed in 1999 and provides the ultimate ski-in/ski-out location at Fernie Alpine Resort – situated right beside the Elk Quad chairlift. Snow Creek Lodge features 61 luxury studio, one and two bedroom suites, and many extra amenities such as an outdoor heated pool, 2 hot tubs, fitness room and underground parking. Several suites received upgrades during the Summer of 2009. The Snow Creek Cabins, three authentic Canadian log cabins which were added in 2001, are nestled in the woods beside Snow Creek Lodge. These charming, two bedrooms + loft cabins, with their slope side, ski-in/ski-out location, have already become some of Fernie’s most popular accommodations. Planning for additional cabins is currently underway.

Bear Paw Lodges on Highline Drive feature impressive architectural elements and incorporate lantern windows, heated flooring, gas fireplaces and cozy living spaces.

Thunder Ridge Chalets are three and four-bedroom ski-in/ski-out condominiums with their own private hot tubs and offer a floor plan to accommodate multiple families.

Our collection of luxury Resort Homes includes private residences with 30-foot rock fireplaces, ski-in/ski-out convenience, outdoor fire pits, hot tubs, custom post and beam construction and more. Every home boasts its own unique features and offer outstanding mountain views.