Timberline Lodges King Fir #421

Thank you for taking the time to share such detailed feedback. We’re glad to hear that the location worked well as a home base for exploring Fernie and that you enjoyed the outdoor pool, hot tubs, and well-stocked kitchen. We sincerely apologize that the cleanliness and towel supply did not meet your expectations. The areas you mentioned, including dust on the radiators, the kitchen backsplash, and dishes requiring rewashing, are certainly not the standard we aim to provide. We’ll be sharing your comments with our housekeeping team for closer attention. We also appreciate your suggestion regarding the can opener and will look into adding one to the kitchen supplies. Thank you again for helping us identify areas where we can improve, and we hope to have the opportunity to provide you with a better experience on your next visit.

Thank you for taking the time to share your feedback. We’re sorry to hear that your stay did not fully meet your expectations. We sincerely apologize that the bathroom cleanliness, bed comfort, and air conditioning affected your experience. These are important aspects of a comfortable stay, and we appreciate you bringing these concerns to our attention. We will share your feedback with our team so we can review these areas and work toward improving the guest experience. We regret that we were not able to provide the level of comfort and quality you expected, and we hope to have the opportunity to better serve you in the future.

Thank you for sharing your feedback. We’re very sorry to hear about your experience and understand how concerning and unpleasant this must have been. We take reports like this seriously and will be reviewing the situation with our team to ensure it is properly investigated and addressed. We appreciate you bringing this to our attention.

Thank you for taking the time to share your feedback! We’re glad to hear that you enjoyed the fantastic location, the easy access to mountain activities, and the pool and hot tub as a relaxing way to unwind after your adventures. We appreciate your honest comments regarding the condition of the furniture. We understand that the comfort and appearance of the space are important to the overall guest experience, and we’ll take your feedback into consideration as we continue making improvements to the unit. We’re happy to hear that you still enjoyed your stay and found the kitchen and shower functional. Thank you again for your valuable feedback, and we hope to have the opportunity to welcome you back for an even better experience in the future!

Thank you so much for your review! We’re glad you enjoyed the cleanliness, amenities, value, and location. We truly appreciate your feedback regarding the furniture and bed and will be sharing it with our team for consideration. We’d be happy to welcome you back anytime.

We are so pleased to learn that you enjoyed your overall stay, John, and we hope to welcome the opportunity to host you again in a very near future!

We are so pleased to learn that you enjoyed your overall stay, Crystal, and we hope to welcome the opportunity to host you again in a very near future!

We strive to provide all of our guests with a memorable and unique experience and are sorry to learn that this did not reflect in the most positive light for your expectations. With your review we will definitely take these mentions into account in order to best address your experience for future guests. We truly appreciate the feedback that you shared in your review, and it is our hope to welcome you back in a very near future to make this up to you!

Freya, Thank you for your feedback! We're delighted to hear you had a fantastic time. We look forward to welcoming you back soon!

Gaylord, Thank you for your feedback! We're thrilled to hear you had a fantastic time. We look forward to welcoming you back soon!